SHOULD THE PHOTO BE AS LARGE AS THE PUZZLE?
No. The photo you send us is read with a SCANNER and, once entered in a powerful computer, it is given de proper sizing to make the puzzle
DO YOU SEND BACK THE PHOTO OR DIGITAL SUPPORT WHICH YOU MAKE THE MAGIC PUZZLE FROM?
Yes. Together with the product, we send back the photo you sent us. Since it is not the original photo which get cropped into a puzzle, but a large format digital printing developed in our facilities.
HOW LONG MAY I NEED TO WAIT TO HAVE MY MAGIC PUZZLE?
The shipment of our products is done in a 7 to 10 working days period.
WHICH QUALITY DOES THE PUZZLE HAVE?
MAGIC PUZZLE is manufactured with really high quality materials, both the cardboard (the classic 2mm-wide blue cardboard) and the printing. The puzzle has the warranty and quality of EDUCA puzzles.
CAN I FRAME MY PUZZLE TO STORE IT?
If you wish to frame your puzzle once you have finished it, do not glue the printed face, since digital printing inks get damaged in contact with glue. Instead, glue the reverse of the puzzle (blue cardboard). However, we recommend framing the puzzle without using glue. It is better to rely on front glass and rear board pressure.
WHAT HAPPENS IF THE PHOTO IS TOO HIGH OR WIDE OR IF IT IS TOO SQUARED? WHAT PART OF THE PHOTO WILL GET LOST?
If your photo is too high or too wide, it may be cropped. That will mean losing part of the original. You can know how much it will be cropped by using this formula: You should substract to your photo's width the result of the following operation: Length of the shortest side of the photo x Length of the longest side of the photo / Length of the shortest side of the puzzle. Example: We want to make a 560 pcs MAGIC PUZZLE (51 x 36 cms.) out of a 10 x 15 cm photo. We apply the formula: 15 - ( 10 x 51 / 36) = 0.8 cm and discover that we will lose 0.8 cm of photo's height.
On the other hand, if the photo is too squared, it may get cropped by the shortest side, losing part of the original image. You can know how much it will be cropped applying the following formula: You should substract to the longest side of the photo the result of the following operation: Length of the shortest side of the photo x Length of the longest side of the puzzle / Length of the shortest side of the puzzle. Example: We want to make a 280 pcs. puzzle (36 x 25.5 cm) out of a 10 x 11 cm photo. We apply the formula: 11 - ( 10 x 36 / 25.5 ) = -3.11 cms. In this case, we should substract this 3.11 cm to the shortest side of the photo. So, the visible part of the photo will be 6.8 x 11 cm. In both cases, we will try to focus the main object or subject of the photo, trying to discard the less important part of the photo.
CAN YOU MAKE PUZZLES OUT OF PHOTOCOPIES, POSTCARDS, MAGAZINE PHOTOS...?
We unrecommend making puzzles out of these original materials, since these images are made of an infinity of tiny points. When they are magnified, they can look like an annoying fine sand of pinhead-sized points. Look very closely to the advertisements on street billboards and you will see how the image is made of a huge amount of tiny points stuck together very closely, even if we cannot see that from some distance.
CAN WE MAKE A PUZZLE OUT OF ANY PHOTO OR PICTURE?
Yes. Provided that the photo or image is not copyright-protected. What are we talking about? There are public people, art works or images that cannot be used or reproduced without the express content of the person or institution that regulates it. Magic Labs S.L.U., as a subsidiary company of Educa Borras S.A., shares its philosophy and ethical principles of respect to intellectual property.
For this reason, Magic Labs S.L.U., will abstain of reproducing these images that, according to its criteria, attempt to the more elemental norms of dignity, ethics, moral and respect between persons.
HOW CAN I KNOW IF MY PUZZLE REQUEST HAS BEEN CORRECTLY DELIVERED?
If you have posted it with an attached photo, we will confirm its reception in case you request it. To request confirmation, you should indicate an e-mail address or, in case you have not one, a telephone number.
If you have e-mailed it attaching the image as a JPG file, as a working rule, we always confirm the reception of all the requests sent by e-mail. If you do not receive this confirmation, an error may have ocurred and you will need to send it again.